Privacy Policy and GDPR
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
San Clemente, California 92673
SCHEDULE 1 – PERSONAL INFORMATION WE (OR CPANEL, INC) COLLECT WHEN YOU PURCHASE OR USE THE CPANEL PRODUCT
Category of Personal Information | How We Use it | Legal basis for the processing | Categories of recipients | Retention period |
Contact information and basic personal details. Such as your name, phone number, address, domain name, e-mail address and, where applicable, employment information such as name of your company and the nature of your role. | We use this information to:
| The processing is necessary for:
| As required in accordance with how we use it, we will share your Personal Information with the following: Service providers and advisors. Third party vendors and other service providers that perform services for us, on our behalf, which may include providing mailing or email services, HR services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services. Purchasers and third parties in connection with a business transaction. Personal Information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business. Other third parties using the Self Service Portal. Where you provide information to a Self Service Portal (other than a char function operated by cPanel), your comments and any other Personal Information you submit may be seen by other third parties Law enforcement, regulators and other parties for legal reasons. Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement and regulators; (b) enforce our Terms of Use or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of cPanel, our customers or others. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |
Payment information. Details such as your bank account number or PayPal account and related information. | We use this information to facilitate payment for use of the cPanel Product and to detect and prevent fraud. | The processing is necessary for the performance of our contract with you and our legitimate interests, namely the detection and prevention of fraud and to ensure our users get paid for the resources they have provided. | ||
Technical and server information. Information required for ongoing web-hosting activities such as: server address / hostname, IP address, domain name; log files; configurative files; service reports; and server-related information which we retrieve from your server where you have requested technical support which may also include usernames and passwords, root directory, affected accounts such as email accounts. | We use this information to:
| The processing is necessary for the performance of our contract with you; and administering our ticketing and abuse systems. Where we collect and use your Personal Information for the purposes of improving the cPanel Product, we will first obtain your consent. | ||
HTTP request of the user; information about the browser, host name, cpanel company ID, browser type and language; reads first party cookies; CAKEPHP site counting cookie; and number of visits to site. | Third party code included in the cPanel Product retrieves data from HTTP requests of the user and via first party cookies. This enables a third party to perform analytics and provide aggregated analytical information to cPanel. | The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user and to improve the cPanel Product generally; to monitor and resolve issues; and for marketing purposes. | ||
Correspondence and comments. When you contact us directly, e.g. by email, phone, mail, via the Self Service Portal, when you post on message boards, blogs or complete an online form, we will record your comments and opinions. | To address your questions, issues and concerns and improve the cPanel Product, to determine products and services that may be of interest to you and to send you news, alerts and marketing communications in accordance with your marketing preferences. | The processing is necessary for our legitimate interests, namely communicating with users and for marketing purposes. | ||
Self identifying information. Where you have applied for a job with us, you may voluntarily provide us with certain self-identifying information. | We use this information for regulatory purposes, fulfilling regulatory reporting requirements, responding to information requests and defending against employment related complaints. | The processing is necessary for:
| ||
All Personal Information set out above. | We will use all the Personal Information we collect to operate, maintain and provide to you the features and functionality of the cPanel Product, to communicate with you, to monitor and improve the cPanel Product, our Website and business, and to help us develop new products and services. | The processing is necessary for our legitimate interest, namely to administer and improve the cPanel Product, our Website, our business and develop new services. |
SCHEDULE 2 – PERSONAL INFORMATION WE COLLECT WHEN YOU PURCHASE ANY PRODUCT
Category of Personal Information | How We Use it | Legal basis for the processing | Categories of recipients | Retention period |
Contact information and basic personal details. Such as your name, phone number, address, domain name, e-mail address and, where applicable, employment information such as name of your company and the nature of your role. | We use this information to:
| The processing is necessary for:
| As required in accordance with how we use it, we will share your Personal Information with the following: Service providers and advisors. Third party vendors and other service providers that perform services for us, on our behalf, which may include providing mailing or email services, HR services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services. Purchasers and third parties in connection with a business transaction. Personal Information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business. Other third parties using the Self Service Portal. Where you provide information to a Self Service Portal your comments and any other Personal Information you submit may be seen by other third parties Law enforcement, regulators and other parties for legal reasons. Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement and regulators; (b) enforce our Terms of Use or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of the Product, our customers or others. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |
Payment information. Details such as your bank account number or PayPal account and related information. | We use this information to facilitate payment for use of the Product and to detect and prevent fraud. | The processing is necessary for the performance of our contract with you and our legitimate interests, namely the detection and prevention of fraud and to ensure our users get paid for the resources they have provided. | ||
Technical and server information. Information required for ongoing web-hosting activities such as: server address / hostname, IP address, domain name; log files; configurative files; service reports; and server-related information which we retrieve from your server where you have requested technical support which may also include usernames and passwords, root directory, affected accounts such as email accounts. | We use this information to:
| The processing is necessary for the performance of our contract with you; and administering our ticketing and abuse systems. Where we collect and use your Personal Information for the purposes of improving the Product, we will first obtain your consent. | ||
HTTP request of the user; information about the browser, host name, cpanel company ID, browser type and language; reads first party cookies; CAKEPHP site counting cookie; and number of visits to site. | Third party code included in the cPanel Product retrieves data from HTTP requests of the user and via first party cookies. This enables a third party to perform analytics and provide aggregated analytical information to cPanel. | The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user and to improve the cPanel Product generally; to monitor and resolve issues; and for marketing purposes. | ||
Correspondence and comments. When you contact us directly, e.g. by email, phone, mail, via the Self Service Portal, when you post on message boards, blogs or complete an online form, we will record your comments and opinions. | To address your questions, issues and concerns and improve the cPanel Product, to determine products and services that may be of interest to you and to send you news, alerts and marketing communications in accordance with your marketing preferences. | The processing is necessary for our legitimate interests, namely communicating with users and for marketing purposes. | ||
All Personal Information set out above. | We will use all the Personal Information we collect to operate, maintain and provide to you the features and functionality of the Product, to communicate with you, to monitor and improve the Product, our Website and business, and to help us develop new products and services. |
|
SCHEDULE 3 – PERSONAL INFORMATION COLLECTED AUTOMATICALLY BY THE CPANEL PRODUCT
Category of Personal Information | How we use it | Legal basis for the processing | Categories of recipients | Retention period |
Information about how you access and use the cPanel Product. For example, the website from which you came and the website to which you are going when you leave our Website, how frequently you access the cPanel Product, the time you access the cPanel Product and how long you use them for, whether you open emails or click the links contained in emails, whether you access the cPanel Product from multiple devices, and other actions you take on the cPanel Product. | We use this information to:
| The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user and to improve the cPanel Product generally; to monitor and resolve issues; for marketing purposes; to communicate with users; to contact users; and for the detection and prevention of fraud. | As required in accordance with how we use it, we will share your Personal Information with the following: Service providers and advisors. Third party vendors and other service providers that perform services for us, on our behalf, which may include providing mailing or email services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services. Purchasers and third parties in connection with a business transaction. Personal Information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business. Law enforcement, regulators and other parties for legal reasons. Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Use or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of cPanel, our customers or others. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |
Information about your device. We also collect information about the computer, tablet, smartphone or other electronic device you use to connect to the cPanel Product. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to the cPanel Product through the device, information about the server upon which the cPanel Product software log files, configurative files, server reports, your Internet service provider or mobile network, your IP address. | We use this information to:
| The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user and to improve the cPanel Product generally; to monitor and resolve issues; for marketing purposes; to communicate with users; to contact users; and for the detection and prevention of fraud. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |
SCHEDULE 4 – TECHNICAL AND PERSONAL INFORMATION COLLECTED AUTOMATICALLY BY THE JETBACKUP PRODUCT
Category of Technical Information | How we use it | Legal basis for the processing | Categories of recipients | Retention period |
Customer Name IP Address Hostname Product Version Product Tier Operating System Kernel Release Kernel Version cPanel Version | We use this information to:
| The processing is necessary for our legitimate interests, namely: to tailor the JetBackup Product to the user and to improve the JetBackup Product generally; to monitor and resolve issues; for marketing purposes; to communicate with users; to contact users; and for the detection and prevention of fraud. | As required in accordance with how we use it, we will share your Personal Information with the following: Service providers and advisors. Third party vendors and other service providers that perform services for us, on our behalf, which may include providing mailing or email services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services. Purchasers and third parties in connection with a business transaction. Personal Information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business. Law enforcement, regulators and other parties for legal reasons. Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Use or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of cPanel, our customers or others. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |