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Support Team


24/7 Helpdesk:
billing.jetapps.com/submitticket.php


24/7 Support Email:
support@jetapps.com



Sales Team


Sales Email:
sales@jetapps.com


Sales Phone:
1-877-568-1698



Billing Team


24/7 Client Area:
billing.jetapps.com


Billing Email:
billing@jetapps.com


Billing Phone:
1-877-568-1698


Bug Bounty

Responsible Disclosure of Security Vulnerabilities

We’re working with the security community to make Jetapps.com safe for everyone.

Reporting security issues

If you’ve discovered a security vulnerability, we appreciate your help in disclosing it to us in a responsible manner.

We’ll work with you to make sure that we understand the scope of the issue, and that we fully address your concern. If you believe you have discovered a vulnerability or have a security incident to report, please email support@jetapps.com.
Please include a detailed summary of the issue you discovered. Be sure to include an email address where we can reach you in case we need more information. Here are some good things to include:

What is the attack scenario?
What is the step-by-step exploit process?
What is the security impact?

Code of Conduct

Please act in good faith towards our users’ privacy and data during your disclosure. When testing for vulnerabilities, please do not insert test code into popular public guides or threads.
These guides are used by thousands of people daily, and disrupting their experience by testing for vulnerabilities is harmful.

We won’t take legal or administrative action against you or your account if you act accordingly: White hat researchers are always appreciated.

Bug Bounty

We’re happy to provide a reward to users who report valid security vulnerabilities. To be eligible for credit and a reward, you must:

* Be the first person to responsibly disclose the bug.
* Report a bug that could compromise our users’ private data, circumvent the system’s protections, or enable access to a system within our infrastructure.

Low Tier Bounties ($15 reward)

* In general any vulnerability which related to our websites – (jetapps.com, client area, forums, docs site)
* SQL Injection
* Server-side Remote Code Execution (RCE)
* Exposed Administrative Panels that don’t require login credentials
* Directory Traversal Issues
* Local File Disclosure (LFD)
* Anything not listed but low overall risk

High Tier Bounties ($100 reward)

* In general any vulnerability which exposes extremely sensitive data or renders SU control
* Server-side Remote Code Execution (RCE)
* Access Control Issues (Insecure Direct Object Reference issues, etc)
* Information leak between users
* Privilege escalation
* Anything not listed but important.

Things We Are NOT Looking For

* Hyperlink injection on emails
* Best practices concerns (we require evidence of a security vulnerability)
* Sessions not being invalidated when a best practice says so
* WordPress XMLRPC brute force attacks
* CSV/Excel command injection issues
* Vulnerabilities only affecting users of outdated or unpatched browsers and platforms
* Race conditions that don’t compromise the security of JetApps or our customers
* Reports about theoretical damage without a real risk
* The output of automated scanners without explanation
* window.opener Related Issues
* CSRF with no security implications (like Login/logout/unauthenticated CSRF)
* Missing cookie flags on non-security sensitive cookies
* Attacks requiring physical access to a user’s device
* Missing security headers not related to a security vulnerability
* Reports of insecure SSL/TLS ciphers unless you have a working proof of concept
* Banner grabbing issues to figure out the stack we use or software version disclosure
* Open ports without a vulnerability
* Password and account recovery policies, such as reset link expiration or password complexity
* Invalid or missing SPF (Sender Policy Framework) records
* Disclosure of known public files or directories, (e.g. robots.txt)
* Reports of spam
* User enumeration
* DNS misconfiguration
* Presence of autocomplete attribute on web forms
* DNSSEC settings
* HSTS or CSP headers
* Host header injection unless you can show how a third-party can exploit it.
* Vulnerabilities that require a rooted, jailbroken or software emulated device
* Outdated versions of WordPress with no known vulnerabilities
* Self-XSS
* Missing DNS SPF records

Our security team will assess each bug to determine if it qualifies. We do our best to respond to your reports in a timely manner. We aim to respond within 3 business days, however some reports take longer than others to investigate.
We reply only during business hours (9AM-5PM PST, weekdays, excluding holidays). Repeated emails will NOT result in a quicker response, and may bump your report to the end of the queue.

General Rules

* Avoid security scanners or tools which may cause DoS, DDoS or scraping-like behaviour.
* Do not use automatic tools against contact or support forms
* Do not comment on the blog while testing
* NEVER try to gain access to real user’s account or data.
* You must not leak, manipulate, or destroy any user data.
* Do not impact users with your testing
* Do not perform denial of service attacks, mail bombing, spam, scraping, brute force, or automated attacks with programs like Burp Intruder.
* Do not attempt non-technical attacks such as social engineering, phishing, or physical attacks against our employees, users, or infrastructure.
* Any vulnerability found must be reported no later than 48 hours after discovery.

You can use this GPG key for encrypting the information.