Need Help?

Support Team


24/7 Helpdesk:
helpdesk.jetapps.com


24/7 Support Email:
support@jetapps.com



Sales Team


Sales Email:
sales@jetapps.com


Sales Phone:
1-877-568-1698



Billing Team


24/7 Client Area:
billing.jetapps.com


Billing Email:
billing@jetapps.com


Billing Phone:
1-877-568-1698


 

FAQ

Frequently Asked Questions

You’ve Got Questions, We’ve Got Answers!

Click on each question below for the answer

What payment methods do you accept?

We accept Visa, Mastercard, Discover and American Express credit cards along with Paypal.  We also accept wire payments in certain cases.

Why is my order still showing as ``Pending`` even after i paid?

Your JetApps license(s) were instantly activated at the time of purchase. The status of your order will remain as “pending” in our billing system until one of our billing staff members has verified and completely processed your order. At that time your status will be set to “active” and you will receive an invoice along with a payment confirmation.  The status of your order has no effect on your license activity since it was instantly activated at the time of purchase.

Can I have all my services billed on the same day each month?

Yes! If you have a large amount of licenses and wish to have your billing dates coordinated on the same date each month we offer a “Once a Month Billing Client” option. To find out if you qualify please open a billing ticket through your Client Area or send an email to billing@jetapps.com.

How can I change my license IP address?

To instantly change an IP address please log into your Client Area. Then select ‘Change a License IP Address’ under ‘License Management’, select IP, license type, and new IP, then submit the change IP request. We will process your change IP request IMMEDIATELY and instantly.

Do you offer a money back guarantee?

We offers a 7 day money back guarantee for all new services ordered.  Upon written request via email to billing@jetapps.com you will receive a full refund of services ordered within the last 7 days.

Do you offer any bulk discounts if I have a large volume of licenses?

We love to see you grow here at JetApps! Clients that reach a large volume of licenses here with us can qualify for special discounted rates under our partner program.  For more details please visit our partners page.

Do you offer refunds?

If you paid an invoice early and then canceled your service at least one (1) day before your service renewal due date you are eligible for a refund. Cancellations sent in on or after your service renewal due date will not be subject to a refund.  To request a refund please submit a ticket through your Client Area or email billing@jetapps.com.

How do I cancel my license?

To cancel a service or license please login to your Client Area can click “Cancel A License”.  The request will happen in real-time and you should get a confirmation email immediately stating your service or license has been canceled.

Do you offer support?

Yes!  We offer technical support 24/7/365.  Please submit a ticket through your Client Area or send an email to support@jetapps.com to open a ticket.  We will respond to your ticket within 15 minutes!

How can i tell if my license is active?

Please visit our license verification page to check the status of your JetApps license.

How do i install a JetApps product?

You will receive detailed installation instructions in a welcome email once you place an order.  If you would like assistance we also offer free installations of all our products.  Please login to your client area to request a free installation.

Still Have Questions?

Use the links below for additional assistance

Support

Our tech support team is available 24/7 to assist you any issue.

Docs

All the documentation you need for each of our products is right here.

Forum

See what clients are saying about our products and join the discussion.

Contact Us

Still have questions?  Please feel free to contact us anytime.